LiveAsk Website Terms of Use
Effective date: 21 August 2026
These Terms of Use apply to your use of the LiveAsk website and its public-facing features, including LiveAsk.
They are website terms. They do not replace any separate proposal, service agreement, Agent/Implementer agreement, reseller agreement or other contract entered into for paid LiveAsk services.
1. Using this website
You may use the LiveAsk website for lawful purposes, including learning about LiveAsk, interacting with LiveAsk and making a genuine business enquiry.
You must not intentionally misuse the website or LiveAsk, interfere with their operation, attempt unauthorised access, submit malicious material, impersonate another person, or use the service for unlawful, abusive or fraudulent activity.
2. LiveAsk and AI-generated responses
LiveAsk is an AI-powered conversational system.
It is designed to help visitors obtain relevant information and, where appropriate, identify useful next steps or make contact with a business.
AI-generated responses can be incomplete, inaccurate or misunderstood. Information supplied through LiveAsk is provided for general website and enquiry purposes and should not be treated as professional legal, financial, medical or other specialist advice.
Where an answer materially affects a purchasing or business decision, you may ask for human clarification.
3. Information you provide
You are responsible for information you choose to submit through the website or LiveAsk.
Please do not submit sensitive information that is unnecessary for your enquiry.
If you provide contact information, you represent that you are entitled to provide it and that it is sufficiently accurate for the requested contact or verification process.
How LiveAsk handles personal information is described in the LiveAsk Privacy Policy.
4. SMS verification
LiveAsk may use SMS verification to confirm that a supplied phone number is valid.
You should only request verification for a phone number you are authorised to use.
5. Availability and changes
LiveAsk may modify, suspend or discontinue website features where reasonably necessary for maintenance, security, improvement, platform integrity or business reasons.
LiveAsk does not guarantee that the website, LiveAsk, third-party services or AI providers will be continuously available or error-free.
6. Intellectual property
Unless otherwise stated, the LiveAsk website, LiveAsk branding, original text, graphics, software, methodologies and other original materials are owned by or licensed to LiveAsk.
You may view and use the website for its intended purpose. You may not reproduce, sell, misrepresent, reverse engineer or commercially exploit protected LiveAsk material except with permission or where permitted by law.
Third-party names, marks and content remain the property of their respective owners.
7. Third-party services and links
LiveAsk uses and may link to third-party services.
Those services are operated independently and may have their own terms, privacy practices and availability.
A link or technical integration does not necessarily constitute endorsement of every statement, product or practice of the third party.
8. LiveAsk outcomes
LiveAsk is designed to improve website interaction by helping visitors ask questions, obtain relevant information, identify useful next steps and, where configured, make a genuine enquiry or contact request.
Individual visitor behaviour and business outcomes vary. Unless expressly agreed in a separate written contract, LiveAsk does not guarantee a particular enquiry volume, lead volume, conversion rate, sale, revenue outcome or other business result.
9. Liability and Australian consumer rights
Nothing in these Terms is intended to exclude, restrict or modify rights or remedies that cannot lawfully be excluded under applicable Australian law, including applicable consumer guarantees.
To the extent permitted by law, LiveAsk is not responsible for loss caused solely by reliance on an AI-generated answer without reasonable verification, misuse of the website, unauthorised activity, or circumstances outside LiveAsk's reasonable control.
Any more specific liability allocation applying to paid services should be set out in the relevant service agreement.
10. Privacy
Use of personal information is governed by the LiveAsk Privacy Policy.
11. Governing law
These Terms are governed by the laws applicable in Queensland, Australia. You submit to the jurisdiction of the courts of Queensland and courts entitled to hear appeals from those courts, subject to any rights that cannot lawfully be excluded.
12. Contact
Questions about these Terms can be directed to LiveAsk using the contact details published on the LiveAsk website.
13. Changes to these Terms
LiveAsk may update these Terms as the website and its services evolve. The effective date above identifies the current published version.