LiveAsk Website Terms of Use

Effective date: 19 October 2026

These Terms of Use apply to your use of the LiveAsk website and its public-facing features, including LiveAsk conversations, voice, live calls and demonstrations. LiveAsk is operated by Christopher David Carroll (ABN 81 716 061 314) trading as LiveAsk. By using the website or LiveAsk, you agree to these Terms.

They are website terms. They do not replace the LiveAsk Founding Service Terms, the LiveAsk Founding Partner Schedule, an Order or any other contract made for paid LiveAsk services, which govern those services.

1. Using this website

You may use the LiveAsk website for lawful purposes, including learning about LiveAsk, interacting with LiveAsk, trying a demonstration and making a genuine business enquiry.

You must not intentionally misuse the website or LiveAsk, interfere with their operation, attempt unauthorised access, submit malicious material, impersonate another person, try to get around usage limits or verification, use automated or bulk means to use the service, or use it for unlawful, abusive or fraudulent activity.

2. LiveAsk and AI-generated responses

LiveAsk is an AI-powered conversational system. Its text answers and its voice are generated by AI. You are talking to an AI unless you are told you are connected to a person on a live call.

It is designed to help visitors obtain relevant information and, where appropriate, identify useful next steps or make contact with a business.

AI-generated responses can be incomplete, inaccurate or misunderstood. Information supplied through LiveAsk is for general website and enquiry purposes and should not be treated as professional legal, financial, medical or other specialist advice.

Where an answer materially affects a purchasing or business decision, confirm it directly with the business concerned.

3. Information you provide

You are responsible for information you choose to submit through the website or LiveAsk.

Please do not submit sensitive information that is unnecessary for your enquiry.

If you provide contact information, you represent that you are entitled to provide it and that it is accurate enough for the requested contact or verification process. Do not give another person's contact details without their permission.

How LiveAsk handles personal information is described in the LiveAsk Privacy Policy.

4. Verification codes and calls

LiveAsk may use SMS or email codes to confirm that a phone number or email address is valid. Only request verification for a phone number or email address you are authorised to use.

A live call connects you with a person. Live calls are not recorded. A call may not be answered, and LiveAsk does not promise that anyone will be available or answer within any time.

5. Demonstrations

A LiveAsk demonstration is prepared by LiveAsk or one of its Partners to show what LiveAsk could do for a particular business. It is built mainly from information that business has published on its own website.

• A demonstration is for evaluation. It is not a live service of the business shown, and an enquiry made in a demonstration is not an enquiry to that business.
• Sample leads, emails and calls sent during a demonstration are labelled as demonstrations.
• A demonstration has usage limits and its access link expires after 7 days.
• A demonstration does not mean the business shown has endorsed, approved or is affiliated with LiveAsk or the Partner who prepared it. Business names, marks and content shown remain their owners'.
• If a demonstration was prepared for your business and you want it removed, see the Privacy Policy for how to ask.

6. Availability and changes

LiveAsk may modify, suspend or discontinue website features where reasonably necessary for maintenance, security, improvement, platform integrity or business reasons.

LiveAsk does not guarantee that the website, LiveAsk, third-party services or AI providers will be continuously available or error-free.

7. Intellectual property

Unless otherwise stated, the LiveAsk website, LiveAsk branding, original text, graphics, software, methodologies and other original materials are owned by or licensed to LiveAsk.

You may view and use the website for its intended purpose. You may not reproduce, sell, misrepresent, reverse engineer or commercially exploit protected LiveAsk material except with permission or where permitted by law.

Third-party names, marks and content remain the property of their respective owners.

8. Third-party services and links

LiveAsk uses and may link to third-party services. Those services are operated independently and may have their own terms, privacy practices and availability.

A link or technical integration does not necessarily constitute endorsement of every statement, product or practice of the third party.

9. LiveAsk outcomes

LiveAsk is designed to improve website interaction by helping visitors ask questions, obtain relevant information, identify useful next steps and, where configured, make a genuine enquiry or contact request.

Individual visitor behaviour and business outcomes vary. Unless expressly agreed in a separate written contract, LiveAsk does not guarantee a particular enquiry volume, lead volume, conversion rate, sale, revenue outcome or other business result.

10. Liability and Australian consumer rights

Nothing in these Terms excludes, restricts or modifies rights or remedies that cannot lawfully be excluded under applicable Australian law, including applicable consumer guarantees.

To the extent permitted by law, LiveAsk is not responsible for loss caused solely by reliance on an AI-generated answer without reasonable verification, misuse of the website, unauthorised activity, or circumstances outside LiveAsk's reasonable control.

Paid LiveAsk services have their own terms, which set out the liability that applies to them.

11. Privacy

Use of personal information is governed by the LiveAsk Privacy Policy.

12. Governing law

These Terms are governed by the laws applicable in Queensland, Australia. You submit to the jurisdiction of the courts of Queensland and courts entitled to hear appeals from those courts, subject to any rights that cannot lawfully be excluded.

13. Contact

Questions about these Terms can be sent to privacy@liveask.au.

14. Changes to these Terms

LiveAsk may update these Terms as the website and its services evolve. The effective date above identifies the current published version.